Team & Enterprise Plans

What is Team and Enterprise Plan?

Team and Enterprise are Genspark's two group subscription tiers — they let an entire organization use Genspark together under a single subscription, with centralized billing and admin controls. Both plans share the same dashboard, the same admin tools, and the same per-member experience; they differ mainly in scale, contract structure, support level, and customizable governance.

Both plans share the core promise: every member gets an independent Genspark workspace, the team is automatically opted out of model training, and admins control billing / seats / connectors / SSO. Being an organization admin does not automatically grant access to a member's private projects or files; content shared with you, a group, or the organization is accessible according to its sharing permissions.

Team Plan benefits

Team is self-serve and built for groups of 2–150 people that want to start collaborating right away. Each seat includes:

• 10,000 credits per month — individually allocated, reset each billing cycle, do not roll over
• 60 GB AI Drive storage — per-seat, private to each member
• Full access to all Genspark agents — AI Chat, AI Slides, AI Docs, AI Sheets, AI Image, AI Video, Genspark Code, Super Agent, and more
• Video and audio generation models — available at standard credit pricing; the current lineup is listed on the pricing page
• Unlimited zero-credit usage of top-tier chat & image models in AI Chat Agent and AI Image Agent — access the latest SOTA text and image models at zero credit cost, valid until December 31, 2026. The lineup is continuously updated; see the live list on the pricing page
• Commercial use rights for AI-generated content — subject to Genspark's Terms of Service, applicable third-party terms, and any rights in the material you upload or use. Valid through December 31, 2026
• Self-serve monthly billing via credit card (Stripe); cancel anytime

Pricing: $35 / seat / month.

Enterprise Plan benefits

Enterprise is contracted and built for organizations that need tailored terms, dedicated support, and advanced governance — including deployments over 150 users, and smaller ones that need a contract, DPA, invoicing, or data residency. Each seat includes:

• Custom monthly credits per seat — set in your Order Form; shared credit pools or custom allocations can also be configured. Contact our sales team to scope your allocation.
• Monthly credits per seat, starting at 20,000 — each Enterprise seat starts at 20,000 credits per month; your exact allocation is set in your Order Form, and shared credit pools or custom allocations can also be configured. Contact our sales team to scope your allocation.
• Custom AI Drive storage capacity — negotiated in your Order Form
• Full access to all Genspark agents and the current video / audio / chat / image model lineups — standard credit pricing applies by default (the Team zero-credit promo does not apply). Your Order Form's negotiated credit allocation and terms can offset this.
• Commercial use rights confirmed in your Order Form
• Custom contract — Order Form + Master Subscription Agreement; the initial term and renewals are set in your executed agreement
• Dedicated support — Customer Success Manager and priority support queue; support hours, response targets, and uptime SLA are defined in your executed agreement
• Advanced governance — governance and audit capabilities according to your agreement and enabled configuration, which can include agent-level permissions, AI model restrictions, organization-wide credit pool and usage caps, login and session logs, and a per-member breakdown of credit usage. Contact your CSM or our sales team if an expected feature is not visible.
• Compliance & security — custom DPA, and security and compliance options such as data residency and industry-specific terms can be discussed with sales.
• Wire transfer / ACH / invoice billing — invoicing terms are set in your executed agreement

Pricing: contact sales. Enterprise pricing is scoped with our sales team based on factors such as usage and any custom configuration (e.g., per-seat credit allocation), and is locked in when the Order Form is signed. Start here.

Enterprise pricing, billing terms, renewal and termination provisions, support commitments, security options, and data-processing terms are defined in your executed agreement. Contact our sales team to confirm the options available for your deployment.

For full per-dimension detail, see Full feature comparison near the bottom.

Quick Start

Choose your plan: Team or Enterprise

• 2–150 people, want to start today, fine with monthly self-serve billing → Team Plan. Sign up on the Team Plan pricing page.
• Over 150 people, or any size that needs a custom contract / DPA / data residency / dedicated support / advanced governance → Enterprise Plan. Contact our sales team to start the conversation.

If you're between the two — for example, a 100-person team that needs custom DPA terms or wire transfer billing — Enterprise can still be the right fit. Talk to sales: Enterprise has no seat minimum when you need custom terms.

For a complete dimension-by-dimension comparison covering pricing, features, governance, compliance, data privacy, retention, security architecture, and support, see Full feature comparison near the bottom of this page.

Team Plan: Self-serve sign-up

1. Go to the Team Plan pricing page and sign in (or create an account if you don't have one).
2. Pick the number of seats you need (minimum 2, up to 150) — the displayed monthly cost updates automatically.
3. Click Get Team Plan to continue to Stripe checkout.
4. Enter your payment details and confirm.
5. After checkout you'll be redirected to the Team Plan Management page (also reachable any time from the pricing page → Manage Team Subscription).

The user who completes checkout becomes the first Admin of the team.

Enterprise Plan: Sales-assisted onboarding

1. Contact our sales team with your organization name, expected seat count, and any specific requirements (compliance, data residency, support tier, etc.).
2. Genspark sales will follow up to discuss your requirements and prepare an Order Form with custom pricing and terms.
3. Sign the Order Form (or, if your procurement process requires it, an equivalent signed purchase document).
4. Genspark provisions your organization and grants the first Admin access to the management dashboard.
5. Your Customer Success Manager schedules onboarding and reviews any deployment-specific configuration (SSO, residency, custom DPA, etc.).

Invite your team

After your team is provisioned, open the Members tab in the management dashboard and invite members by email or via the public invite link. See Invite members under Managing Your Team for the detailed flow.

Managing Your Team

This section is for organization admins. Regular members can skip ahead to Member Experience.

Dashboard overview

Both Team and Enterprise admins use the same management page. Reach it any time from the pricing page → Manage Team Subscription, or directly at /payment/team_admin.

Only members with the Admin role can open this page. Regular members do not see the dashboard.

The left sidebar (Organization Payment) gives admins access to:

• Billing — Subscription details, seats, credits, payment method, invoices
• Members — Invite or remove team members
• Connectors — Choose which third-party connectors are available to your team
• User analytics — Team-wide credit usage charts (Last 30 Days / All Time), per-member usage and CSV export under the Member Stats sub-tab; admins also see Usage Logs and Login History where those features are enabled for the organization
• Identity & provisioning — SAML SSO configuration
• API Keys — View and revoke API keys created by team members

Member roles

• Admin — Full access to the dashboard. A team can have multiple admins; promote any member to admin from the Members tab.
• Member — Uses Genspark normally with their own credits and storage. Cannot see the admin dashboard.

Every admin counts as a paid seat, on both plans.

Members

Open the Members tab. It has two sub-tabs: Members and Invites. Per-member usage stats, CSV export, and credit-pack assignment live under User analytics → Member Stats — see Track usage and assign extra credits below.

Invite members

The invite flow is identical on both plans. From the management page, open the Members tab and click Invite Member:

• Enter one or more email addresses (one per line), or upload a CSV.
• The team's Public invite link is also shown in the invite dialog — invite links let eligible users join while seats are available. Where SSO is enabled, an off-domain user needs an admin invite first; a link also stops working once it is reset, and every join still consumes a seat.
• Click Reset link to invalidate the current invite link if you want to stop new joiners using the old URL.

When an invitee accepts, they consume one seat. Pending invites don't hold a seat — seats are counted for active members only. Pending invites are visible under the Invites sub-tab. You cannot invite more members than you have available seats — to add seats, see Billing & seats below.

Remove a member

On the Members sub-tab, find the member's row and click the actions menu → Remove Member.

• The member loses access to this organization's subscription; any separate personal subscription they hold continues under its own terms.
• Their seat becomes available so you can invite a replacement.
• What happens to the removed member's remaining credits depends on your plan:
  • Team Plan — Team uses credit inheritance. When it applies, the replacement member receives the removed member's remaining credits for the current cycle, rather than a guaranteed full monthly allocation. Reaching the replacement threshold triggers inheritance instead of blocking the new member from joining.
  • Enterprise Plan — These member replacement restrictions do not apply; seat and credit changes follow your Order Form.

Track usage and assign extra credits

In the sidebar, open User analytics → switch to the Member Stats sub-tab:

• Filter members by email.
• See each member's current balance, on demand credits claims, and usage breakdown for today, 7, or 30 days.
• Export the full member-stats table as CSV.

To give a specific member extra credits, click Assign on demand credits on their row and select the number of credits to assign. This requires available credits — purchase more from Billing → Add Credits if needed.

Billing & seats

Open Billing in the sidebar to see your subscription details: plan, active seats, monthly cost (pre-tax), and next payment date.

Team Plan billing

• Payment — Credit card only, processed via Stripe. Bank transfer / ACH / invoice are not available on Team.
• Renewal — Monthly auto-renewal. Cancel anytime; coverage continues to the end of the paid period.
• Manage Seats — Click Manage Seats to add or remove seats. The dialog previews the cost impact before you confirm.
  • Increasing seats takes effect immediately. You're charged a prorated amount for the new seats from today through your next renewal date.
  • Decreasing seats takes effect at the start of your next billing cycle. Until then, current seats remain active and billable.
  • You cannot decrease below 2 seats.
• Add Credits — Purchase On Demand Credits when your team is running low (see On Demand Credits).
• Manage Payment Method — Click to update or replace the card on file.
• Invoices — All invoices are listed under Invoices in the Billing tab; click any invoice to download.

Enterprise Plan billing

• Payment — Wire transfer, ACH, or invoice; invoicing terms are set in your executed agreement.
• Purchase orders — Contact your CSM or our sales team to confirm whether your procurement process can be supported.
• Initial term, renewal, termination, and the billing dispute window — set in your executed agreement; your CSM can confirm your terms.
• Seat changes — Adjusted via your Order Form (or amendment); your CSM coordinates seat additions, true-ups, and adjustments.
• Credit pooling — Enterprise can be configured with shared credit pools, dedicated on demand credits, or custom allocations per your Order Form.
• Invoices and payment methods — Managed through the contracts your CSM sets up; the dashboard's standard "Manage Payment Method" flow may not apply for invoice-billed Enterprise accounts.

On Demand Credits

On Team Plan, use Add Credits under Billing to purchase On Demand Credits when team members are running through their per-seat allocation. On-Demand Credits come in 10,000-credit packs at $45 per pack.

• Self serve with a credit card can purchase On Demand Credits anytime from Billing → Add Credits.
• If you have no credit card on file and use ACH / invoice — contact our sales team to arrange the purchase; handled manually.

Members claim credits in one of two ways:

• Self-claim — when a member runs out of their monthly credits, a popup lets them claim an available pack with one click. Both the member and all admins are notified by email.
• Admin assignment — admins can pre-assign credits to specific members from User analytics → Member Stats (Assign credit pack).

Unclaimed credits stay available and can be claimed or assigned later. Pack credits are valid for three months from the date they are credited to the member, whether by self-claim or admin assignment, and carry across billing cycles — unlike the monthly allocation, which resets each cycle. Enterprise pack terms may differ.

Enterprise customers can use the same On Demand Credits flow, or negotiate alternative arrangements (shared credit pools, custom expiration windows, etc.) in their Order Form.

Centralized payment for the whole team

A team can be paid for from a single payment source — for example, an admin pays with a company card on Team, or accounts payable processes a wire on Enterprise. Members do not need their own payment methods to use the team subscription.

If a member previously had a personal Plus or Pro subscription, they should cancel that personal subscription before joining the team to avoid being billed twice for overlapping plans. If both subscriptions stay active under the same email, you'll be charged for both. Each plan's monthly credits are issued as a separate grant on the same account; the subscriptions don't merge or discount each other, but both grants appear in your single account balance.

Connectors

In Connectors, admins control which third-party connectors (e.g., Google Drive, Notion, Slack) are available to organization members.

• Select the connectors you want available and click Save Changes.
• Settings apply to the whole organization by default; where the group-scoped control is enabled, connector access can be limited to selected member groups. The control is group-based — you cannot target an individual member.
• The dialog shows how many members will be affected by your change.

SSO setup

In Identity & provisioning, configure SAML 2.0 single sign-on so members can log in through your company's identity provider. Both Team and Enterprise plans support:

• Microsoft Entra ID (Azure AD)
• Google Workspace
• Okta
• Generic SAML 2.0

Enterprise customers may request additional provider integrations or custom claim mappings via the Order Form.

Setup steps:

1. Choose your Provider Type.
2. Enter your Email Domain (e.g., yourcompany.com).
3. Fill in the SAML connection details from your IdP:
   • SSO URL — the SAML 2.0 endpoint
   • X.509 Certificate — the public certificate from your IdP
   • Logout URL (required) — the SAML logout endpoint
4. Copy the ACS URL (Reply URL) shown on the page and configure it in your IdP as the Assertion Consumer Service URL. The Entity ID — Genspark's identifier for your organization — is copied into your IdP along with the ACS URL.
5. Verify your domain by adding the DNS TXT record shown on the page.
6. Toggle Enable SSO and click Save Configuration.

Optional — require SSO for all members: Toggling Require SSO for all members blocks every other login method (password, Google, etc.) for users in your domain. Before enabling this, open an incognito window and complete a full SSO login through your IdP to confirm the configuration works. If SSO is misconfigured, enforcing it can lock out you and every member of the organization — there is no in-app fallback.

Additional governance features (enabled per organization)

Your organization can receive additional governance and audit capabilities according to your agreement and enabled configuration. Which of the following are visible depends on your organization's configuration — contact your CSM or our sales team if an expected feature is not visible:

• Usage Logs — Under User analytics → Usage Logs, export per-member credit usage as CSV with a selectable date range.
• Login History — Under User analytics → Login History, review when members signed in, when they were last active, when they signed out, and from which browser, for security audit and incident investigation.
• Agent-level permissions — Admins can restrict members from using specific features.

Contact your CSM or our sales team if a feature isn't visible for your organization.

Member Experience

Once a member accepts an invite — same on both plans:

• They use Genspark just like any individual user — same agents, same UI.
• They have independent access: they don't need any other member to be logged in, and their projects, files, and credits are tied to their own account.
• They get their own dedicated credits (10,000/month on Team, Enterprise starts at 20,000 per seat/month, set in your Order Form) and storage allocation (60 GB on Team, custom on Enterprise).
• They cannot access the admin dashboard, and their private projects and files are not visible to admins; content they share with the organization is accessible according to its sharing permissions.

When a member runs out of credits, if their team has unclaimed On Demand Credits available, a popup will offer a one-click claim. Otherwise the member can ask an admin to either purchase more credits or assign one directly to them.

Security & Privacy

Both plans include:

• No training on your data — Both plans are automatically opted out of model training; Genspark doesn't use your team's content to train models. Genspark processes account information, usage information, and content submitted to provide the service, as described in our Privacy Policy.
• Encryption — Data is encrypted at rest and in transit.
• Compliance — The SOC 2 Type II and ISO 27001 badges are public on our Trust Center. The SOC 2 report itself is a restricted document available under NDA.
• Data ownership — Customer retains all rights to customer data; Genspark retains all rights to its service / software IP.
• Admin visibility — Admins can see seat-level credit usage and account activity. Being an admin does not automatically grant access to a member's private projects or files; content shared with the organization is accessible according to its sharing permissions.
• Account data deletion — Canceling a subscription does not by itself close a member's Genspark account. If you close the account, your data is deleted as described in our Privacy Policy; Enterprise-specific retention terms are governed by the applicable agreement.

Enterprise additions

Enterprise customers can additionally negotiate (availability and eligibility are confirmed in your executed agreement):

• Custom DPA tailored to compliance requirements
• Configurable data residency — US, EU, or Japan (defined in your executed agreement)
• Custom compliance addendums — industry-specific terms can be discussed
• Security-incident notification within 72 hours of breach confirmation
• Continuous vulnerability scanning
• Deletion confirmation on request

If you need a SOC 2 Type II report or detailed audit reports, contact your CSM or our sales team to request the report and confirm the access terms.

Support & SLA

The commitments below are the standard Team terms and the typical Enterprise starting position; contractual support commitments and any SLA are defined in your executed agreement.

	Team Plan	Enterprise Plan
Channel	Email support	Dedicated Customer Success Manager + priority queue
Critical response	24 hours	4 hours (per your executed agreement)
High response	48 hours	8 hours (per your executed agreement)
Hours	Business hours (M–F)	24/7 for critical issues
SLA uptime	Not specified in Team MSA	99.9% (per your executed agreement)
Service credits	Not available	Service credits issued for downtime (per your executed agreement)
Onboarding	Self-service documentation	Dedicated implementation team
Quarterly Business Reviews	No	Yes

Cancellation & Refunds

Team Plan

• Cancel any time from Billing → Manage Payment Method (your billing portal).
• Your team retains access through the end of the current billing period; no further charges will be made after cancellation.
• At the end of the paid period, members lose this organization's subscription benefits and admin features are turned off. Any separate active subscription remains subject to its own terms. Canceling does not by itself close a member's Genspark account — account closure and data deletion follow our Privacy Policy.

Team Plan subscriptions are non-refundable for partially used billing periods — credits already issued for the cycle are not credited back.

Enterprise Plan

• Termination, notice, and refund terms are set in your executed agreement — your CSM can confirm what applies to yours.
• Account closure and data deletion follow our Privacy Policy; Enterprise-specific retention terms are governed by the applicable agreement.

If you have a billing question or need to dispute a charge, contact our support team via the Support link in your Genspark account, or — for Enterprise — reach out to your CSM directly.

If something doesn't work

Most Team and Enterprise problems have a known cause — and most are about which account a plan is attached to, not the plan itself. The common ones are collected in Team & Enterprise troubleshooting. Start with the symptom you're seeing:

• "I bought Team but my account still shows Free" — the Team plan is usually attached to a different account from the one you're signed in to. See I bought Team but my account shows Free.
• An invite fails, or a member can't accept it — check seat availability first — and, if many members were added or removed this month, the churn cap. A stale seat count can also block joins. See Invites fail or members can't accept.
• You're billed for two plans, or you can't tell which is active — see Billing looks wrong.

If your symptom isn't covered there, open Support from your Genspark account and include the exact error text and your account email — Enterprise, contact your CSM.

Full feature comparison

This section is a side-by-side reference for procurement, IT, and security reviewers. Earlier sections already cover the most common questions in detail; use this comparison when you need to walk through every dimension. Where a contractual number is shown, it reflects the standard Team Plan terms or the typical Enterprise starting position — Enterprise specifics may be adjusted in your Order Form. For binding language, refer to your executed agreement.

1. Pricing & Billing

Dimension	Team Plan	Enterprise Plan
Cost per seat	$35 / month	Contact our sales team (priced by usage and custom terms)
Monthly credits per seat	10,000	Starts at 20,000 or custom
Seats	2–150, self-serve	No minimum — sales-assisted; scale and contract terms are set with sales
Contract structure	Month-to-month subscription	Custom contract — Order Form + Master Subscription Agreement
Initial term	Rolling monthly	Set in your executed agreement
Renewal	Automatic monthly	Per your executed agreement
Termination notice	Cancel anytime via the billing portal	Per your executed agreement
Signed paperwork required	No (web purchase)	Yes — Order Form; contact our sales team to confirm your procurement process
Payment method	Credit card via Stripe	Wire transfer, ACH, or invoice
Payment timing	Charged upfront, before service starts	Per your executed agreement
Refund policy	Non-refundable for partially used periods	Per your executed agreement
Billing dispute window	Not specified	Per your executed agreement
Purchase order (PO) acceptance	Not applicable	Contact our sales team — depends on your procurement process
How to sign up	Self-serve on the Team Plan pricing page	Contact our sales team

2. Features & Usage

Dimension	Team Plan	Enterprise Plan
Zero-credit chat models (top-tier)	Unlimited until Dec 31, 2026 (latest SOTA lineup on the pricing page)	Included; standard credit pricing applies
Zero-credit image models (top-tier)	Unlimited until Dec 31, 2026 (latest SOTA lineup on the pricing page)	Included; standard credit pricing applies
Video generation models	Current lineup on the pricing page	Current lineup
Audio generation models	Current lineup on the pricing page	Current lineup
Storage per seat	60 GB AI Drive (fixed)	Custom capacity (per Order Form)
Commercial use rights for AI content	Granted — subject to Genspark's Terms of Service and any third-party rights; valid through Dec 31, 2026	Granted — subject to your executed agreement
Credit rollover	Credits do not roll over month to month	Per your executed agreement
Admin visibility into seats	Per-seat credit usage and account balance	Same, plus exportable credit usage logs and login history, where enabled (per your agreement)
Admin access to member content	Admins do not automatically get access to private member content; shared content is accessible per its sharing permissions	Same posture
Additional / multiple subscriptions	Allowed (you can purchase additional team subscriptions or seat blocks)	Allowed via separate Order Forms

3. Admin Controls & Governance

Dimension	Team Plan	Enterprise Plan
Admin scope	Centralized admin: billing, seats, member roles, usage analytics, connectors	Same baseline; plus custom governance per Order Form
SSO / SAML providers	Microsoft Entra ID (Azure AD), Google Workspace, Okta, Generic SAML 2.0	Same; additional provider integrations available on request
Multi-factor authentication (MFA)	Enforced via your IdP	Enforced via your IdP
Role-based access control	Admin and Member roles, plus agent-level permissions	Admin and Member roles, plus agent-level permissions, where enabled (per your agreement)
Connector management	Org-wide, or limited to selected member groups (not per person)	Org-wide, or limited to selected member groups (not per person)
Invoicing	Stripe-issued invoices, downloadable from dashboard	Accounts payable invoicing per your executed agreement
Agent governance	Enable/disable agents for selected groups	Enable / disable agents organization-wide, where enabled (per your agreement)
Storage quotas	Fixed 60 GB per seat	Custom (per Order Form)

4. Compliance & Certifications

Dimension	Team Plan	Enterprise Plan
SOC 2 Type II	Report available on request under NDA — see the Trust Center	Report available on request under NDA — see the Trust Center
ISO 27001:2022	Certificate available — see the Trust Center	Certificate available — see the Trust Center
GDPR compliance	See the Trust Center for the current position	See the Trust Center for the current position
Trust Portal access	Available on the Trust Center; restricted documents require an NDA	Available on the Trust Center; restricted documents require an NDA
Penetration test reports	Summary available on request	Summary available on request
Custom compliance addendums	Not available	Available per your executed agreement
Customer audit rights	Per your executed agreement	Per your executed agreement

5. Data Governance & Privacy

Dimension	Team Plan	Enterprise Plan
Use of customer data for AI training	Genspark doesn't use your team's content to train models	Genspark doesn't use your team's content to train models
What Genspark processes	Genspark processes account information, usage information, and content submitted to provide the service, as described in our Privacy Policy	Same
Customer data ownership	Customer retains all rights to customer data	Customer retains all rights to customer data
Genspark IP rights	Genspark retains all service / software IP	Genspark retains all service / software IP
Data Processing Agreement (DPA)	Team runs on Genspark's standard terms — contact our sales team for a DPA request	Available — a custom DPA negotiated for your compliance needs
Submission of personal data	Governed by our standard terms and Privacy Policy	Governed by your negotiated DPA

6. Data Retention & Deletion

Dimension	Team Plan	Enterprise Plan
Account data after termination	Account closure and data deletion follow our Privacy Policy	Per our Privacy Policy and your executed agreement
On-demand data deletion	Available	Deletion confirmation on request

7. Security Architecture

Dimension	Team Plan	Enterprise Plan
Encryption at rest	Encrypted at rest	Encrypted at rest
Encryption in transit	Encrypted in transit	Encrypted in transit
Network isolation	Shared infrastructure	Shared infrastructure; contact sales for dedicated deployments
Data residency	US by default	Configurable: US, EU, or Japan (per your executed agreement)
Security incident response	Breach notification within 72 hours of confirmation	Breach notification within 72 hours of confirmation
Vulnerability management	Continuous scanning	Continuous scanning

8. Support & SLA

Contractual support commitments and any SLA are defined in your executed agreement.

Dimension	Team Plan	Enterprise Plan
Support channel	Email	Dedicated Customer Success Manager + priority queue
Critical-issue response time	24 hours	4 hours (per your executed agreement)
High-priority response time	48 hours	8 hours (per your executed agreement)
Support hours	Business hours (Mon–Fri)	24/7 for critical issues
Uptime SLA	Not specified in Team MSA	99.9% (per your executed agreement)
Service credits for downtime	Not available	Available per your executed agreement
Dedicated account manager	No	Yes
Quarterly business reviews	No	Yes
Onboarding	Self-service documentation	Dedicated implementation team
Vendor onboarding paperwork	Not provided	Provided on request

FAQ

How do I choose between Team and Enterprise?

If your team is 2–150 people and you're comfortable with monthly self-serve credit-card billing, Team is the right starting point. Choose Enterprise when you need a custom contract, invoice-based billing, dedicated support, custom data residency / DPA, or advanced governance (for example agent-level permissions) — whether you're above 150 users or below it. For Enterprise, contact our sales team.

Do team members need to be online at the same time to use Genspark?

No. Each team member has a fully independent Genspark account. They can sign in, run agents, save projects, and use their own credits and storage without depending on any other member being online. See Member Experience for details.

Are credits shared across the team?

By default, no — each seat receives its own monthly credit allocation (10,000 on Team, Enterprise starts at 20,000 per seat/month, set in your Order Form) for that individual member. Credits cannot be transferred between members, except through Team credit inheritance when a replacement joins a removed member's seat. To give a specific member extra credits, see On Demand Credits.

Why does a member show a zero credit balance?

A member can show zero credits in three common cases: they've used their monthly allocation before the next reset; the new allocation is still being applied around the reset (membership credits carry a three-day grace window, so a balance can briefly look stale); or the member was re-added and received the remainder of their old allocation rather than a fresh one. Check the member's balance and usage under User analytics → Member Stats, and assign On Demand Credits if they need to keep working.

One of our power users may exceed their monthly credits — can teammates' surplus be reassigned?

By default, no — surplus credits do not flow between members. The supported workaround is On Demand Credits: an admin can purchase this from Billing → Add Credits and either let members self-claim them when they run out, or pre-assign On Demand Credits to specific power users from User analytics → Member Stats by clicking Assign credit pack. Enterprise customers can also negotiate a shared credit pool in their Order Form.

What happens to a member's unused credits when they're removed?

It depends on your plan. On Team Plan, credit inheritance applies when a replacement joins the removed member's seat: when it applies, the replacement receives the removed member's remaining credits for the current cycle rather than a guaranteed full monthly allocation, and reaching the replacement threshold triggers inheritance instead of blocking them from joining. Credits are not otherwise transferred to other members or back to the admin. On Enterprise Plan, these member replacement restrictions do not apply. (A member who is re-added may also get the remainder of their previous allocation — see the troubleshooting hub.)

Can I add members in the middle of a billing cycle?

Yes on both plans. On Team, when you increase your seat count, the additional seats take effect immediately and you're charged a prorated amount based on the time remaining in your current billing cycle. Each new member normally receives their full monthly credit allocation right away (a replacement on a removed member's seat may instead inherit the remaining Team credits for that cycle). On Enterprise, mid-term seat changes are coordinated through your CSM and reflected in the next invoice or as a true-up per your Order Form.

Can we switch from monthly to annual billing on Team?

Team is monthly, self-serve, by card only. For annual or invoiced terms, contact our sales team to move to an Enterprise agreement.

Is the 60 GB AI Drive storage shared across the team or allocated per seat?

On Team Plan, each member has a dedicated 60 GB of AI Drive storage — it is not pooled or shared with other members. On Enterprise, storage capacity is custom and configured in your Order Form. Admins do not automatically get access to another member's private AI Drive contents; content shared with the organization is accessible according to its sharing permissions.

Are there any fair-use policies on the unlimited zero-credit chat and image models?

Yes. The "unlimited" promotion on top-tier chat and image models on Team Plan means there are no monthly quotas or credit caps for normal use. To keep the service fast and fair for everyone, we apply guardrails against:

• Automatically or programmatically extracting data in bulk
• Sharing your account credentials or making your account available to others
• Reselling access or using Genspark to power third-party services

We also apply session-based rate limits over a short period. Most users won't hit them in normal use; once the window resets, full usage resumes.

Can I have more than one admin?

Yes. Both plans support multiple admins. Promote any member to admin from the Members tab.

Can an admin be removed, and is the last admin protected?

The last remaining admin is protected: the organization refuses to remove its only admin ("Cannot remove the organization's only admin. Assign another admin first, then remove this member."), and an admin who is the sole admin of an active subscription can't leave until another admin exists. Promote a second admin first, then demote or remove the first.

How do I transfer the admin role to another member?

Promote the other member to Admin from the Members tab, then demote or remove the original admin if it's no longer needed.

Can a billing admin role exist without consuming a seat?

No — only Admin and Member roles exist today, and an admin counts as a paid seat on both plans. A billing-only, seat-free admin role is not available today; if you need one, contact our sales team — it would be a roadmap request.

How do team members log in — with passwords or SSO?

Both methods are supported, and they can be used together or exclusively per your IdP configuration:

• SSO — If your organization configures SAML SSO under SSO setup, members in your domain authenticate through your IdP (Microsoft Entra ID, Google Workspace, Okta, or Generic SAML 2.0). You can optionally require SSO for all members, which blocks every other login method.
• Email + password / Google sign-in — Without SSO, each member manages their own login credentials on their personal Genspark account. Genspark does not provision or store passwords centrally on behalf of the admin.

Can a member also keep a personal Plus or Pro subscription?

We recommend canceling any personal Plus or Pro subscription before joining the team. If the same email keeps both subscriptions active, you'll be billed for both, and each plan's monthly credit allocation will be issued as a separate credit grant on the same account — the two subscriptions don't merge or discount each other, but both grants appear in your single account balance.

What can admins see about individual members?

Admins can see, on a per-member basis:

• Current credit balance and credit-pack claims
• Credit usage breakdown for today, 7, or 30 days, exportable as CSV
• Account activity such as a seat being added or removed
• (Where enabled for your organization) Login history and exportable credit usage logs

Admins do not automatically get access to a member's private project history, files, AI Drive contents, prompts, or AI-generated outputs. Content a member shares with you, a group, or the organization is accessible according to its sharing permissions.

Can I disable a connector for some members but not others?

No — the control is group-based, not per-person. Connector settings apply to the whole organization by default, and where the group-scoped control is enabled an admin can limit connector access to selected member groups. You cannot enable a connector for one specific member and disable it for another.

What payment methods are accepted?

• Team Plan — Credit card only, processed via Stripe.
• Enterprise Plan — Wire transfer, ACH, or invoice; payment and invoicing terms are set in your executed agreement. Contact our sales team to confirm whether a purchase order can be used.

Can I be billed in a currency other than USD?

No — both Team and Enterprise are billed in USD by default. The displayed price reflects the base subscription rate; your final charge may include local sales tax (VAT/GST) collected by tax authorities, plus any currency-conversion or foreign-transaction fees applied by your bank. If your organization has a specific currency requirement, contact our sales team to discuss.

Can we reference a Purchase Order (PO) number on our invoices?

Contact your CSM or our sales team to confirm whether your Enterprise agreement supports referencing a PO number. PO referencing is not supported on Team Plan, which is paid by credit card via Stripe.

Can a single payment source cover the entire team (e.g., one company card for 30–50 people)?

Yes — that is the default model. The Admin's payment method on file (credit card on Team, wire / ACH / invoice on Enterprise) covers all seats in the team subscription. Members do not need their own payment method to use the team.

Can Genspark provide written confirmation of plan terms for our procurement / IT team?

Yes. For procurement-ready documentation — including independent member access, credit allocation, storage terms, and security posture — contact our sales team. They can also coordinate any custom paperwork needed for vendor onboarding.

Are my prompts and content used to train AI models?

No. Both Team and Enterprise accounts are automatically opted out of model training, and customer content is not used to train AI models. See our Privacy Policy for what Genspark processes.

Is a custom Data Processing Agreement (DPA) available?

• Team Plan — Team runs on Genspark's standard terms; for a DPA request on Team, contact our sales team.
• Enterprise Plan — A custom DPA tailored to your compliance requirements is available, and industry-specific addendums can be discussed, as confirmed in your executed agreement.

For DPA requests, contact our sales team.

How do I get a SOC 2 Type II report?

The SOC 2 Type II report is a restricted document available on request under NDA — contact your CSM or our sales team to request it and confirm the access terms.

Can data be hosted outside the US?

Team Plan data is hosted in the US by default. Enterprise offers configurable data residency in the US, EU, or Japan, defined in your Order Form.

Are AI-generated outputs allowed for commercial use?

You may use eligible outputs commercially, subject to Genspark's Terms of Service, applicable third-party terms, and any rights in the material you upload or use. This covers Team and Enterprise members' AI-generated content — including images, edited images, videos, audio, and other outputs — for client work, deliverables, websites, and advertising creatives.

Does commercial use cover image editing, background removal, and transparent PNG export?

Yes. Subject to Genspark's Terms of Service and any third-party rights, the commercial-use rights granted to Team and Enterprise members cover AI-generated content and edits derived from it — including image editing, background removal, transparent PNG export, video edits, and audio outputs.

Are there limits on how I can use the AI-generated content commercially?

Use of outputs is subject to Genspark's Terms of Service, applicable third-party terms and provider/license restrictions, and any rights in the material you upload or use. Within those limits, outputs can be used for client work, deliverables, websites, advertising creatives, social media, and other commercial channels.

I can't access the admin dashboard — what's wrong?

The management page is only available to members with the Admin role. If you believe you should have admin access, ask an existing admin on your team to promote your account from the Members tab. If your team has no remaining admins — for example, the only admin has left the organization — there's no self-serve way to promote a replacement, so open Support from your Genspark account (for Enterprise, contact your CSM). See also Team & Enterprise troubleshooting.